Client Background

Our client, a prominent office supplies and stationery supplier based in Gloucestershire, caters to businesses of all sizes by offering products from over 400 manufacturers. They are renowned for their exceptional customer service, providing next-day delivery on 97% of their products. Their commitment to direct communication ensures a highly personalised customer experience. The client operates with a dedicated team telesales staff who support their extensive customer base from Monday to Friday, 9am to 5:30pm.

Challenges

The client had been utilising an outdated Windows-based sales ordering system which frequently required maintenance and was fraught with inefficiencies. This system was no longer being developed or enhanced, leading to significant operational challenges as the client’s business expanded. The clunky and inefficient order processing system was beginning to hamper the company’s growth and ability to meet rising demand.

Solutions Provided

Altido conducted a comprehensive assessment of the client’s existing Windows-based solution and identified key functional requirements. Leveraging the Altido Cloud Platform, we redeveloped the sales ordering system and extended its functionality to include robust CRM capabilities.

Additionally, we integrated direct Electronic Data Interchange (EDI) ordering with the client’s suppliers, facilitating live stock checks and supplier invoice syncing to streamline finance processes. This enhancement significantly improved the performance of the main operational system, resulting in increased productivity.

Implementation Process

Following our standard project approach, Altido delivered an initial Minimum Viable Product (MVP). This phased implementation allowed for the gradual addition of further functionality, ensuring a smooth transition and continuous improvement.

Results and Benefits

The implementation of the Altido Cloud Platform led to significant productivity improvements for the client, enabling them to scale their operations efficiently.

The platform’s versatility allows seamless integration with new supplier EDI systems as needed, providing the client with a flexible and future-proof solution. Altido’s adaptive partnership has supported the client’s business growth and evolution, proving to be a reliable and valuable supplier.

Client Feedback

The client has been using Altido’s solutions since 2006 and continues to do so today, supporting their business growth and evolution. They have consistently expressed high satisfaction with the solutions provided, reaffirming their trust in Altido as a key partner.